OOKS AND RESOURCES


RECOMMENDED READING

Albert Einstein once said, “The significant problems we
have cannot be solved at the same level of thinking with
which we created them.”


We believe these books have something significant to say
about today’s business challenges as well as how to
think about solutions and new opportunities.

John Todor
Addicted Customers

Ken Blanchard and Sheldon Bowles, Gung Ho

Ken Blanchard and Sheldon Bowles, Raving Fans.
Mihaly Csikszentmihalyi, Good Business: Leadership, Flow,  and The Making of Meaning.


Melinda Davis, The New Culture of Desire: Five Radical  New Strategies That Will Change Your Business and Your Life.


Paul Ekman, Emotions Revealed: Recognizing Faces and Feelings to Improve Communication and Emotional Life.

Malcolm Gladwell, The Tipping Point: How Little Things can Make a Big Difference.

Malcolm Gladwell, Blink: The Power of Thinking without Thinking.
Marc Gobe, Emotional Branding: The New Paradigm of Connecting Brands to People.
Daniel Goleman, Working with Emotional Intelligence.
Gary Hamel and C.K. Prahalad, Competing for the Future.
B. Joseph Pine and James H. Gilmore, The Experience Economy: Work is Theatre and Every Business a Stage.

Daniel H. Pink, A Whole New Mind: Moving from the Information Age to the Conceptual Age.
Frederick F. Reichheld, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value.
Bernd H. Schmitt, Experiential Marketing: How to Get Customers to Sense, Feel, Think, Act and Relate to Your Company and Brands.
Martin Seligman, Authentic Happiness: Using the New Positive Psychology to Realize Your Potential for Lasting Fulfillment.
Richard Sennett, The Corrosion of Character: The Personal Consequences of Work in the New Capitalism.
Gerald Zaltman, How Customers Think: Essential Insight into the Mind of the Market.
Shoshana Zuboff and James Maxmin, The Support Economy: Why Corporations are Failing Individuals and the Next Episode of Capitalism.

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BLOGS
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BOOKS AND RESOURCES
       Books / Papers
       Recommended Reading

SPEAKING
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       Speaker Bios

MENTORING
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The Whetstone Edge, LLC, is a customer experience consulting and training firm that applies scholarly research on human behavior to buyer-seller dynamics including customer loyalty, trust, retention, customer service, CRM—customer relationship management, and marketing strategy. Customer care, acquisition, and client relationships are profoundly affected by the underlying psychological principles of CEM—customer experience management—that lead to customer satisfaction, trust, loyalty, and long term, lifetime value for businesses.