OOKS AND RESOURCES

Winning Mindshare: The Psychology
of Personalization and One to One
Marketing

By John I. Todor, Ph.D. and
William D. Todor, M.B.A., Ph.D.


Winning Mindshare goes right to the very core of effective marketing and sales in the new economy.

It does an excellent job explaining key aspects of human psychology and the diminishing returns of traditional communications. It exacts primary challenges facing corporate sales forces and the necessity for one to one marketing.

The fact that the authors could successfully address the subject matter in 61 pages illustrates the the comprehensive grasp they of it.

I would strongly recommend this book for (1) marketing executives that, through all the hype, are still searching for more effective customer relationships, (2) any sales professional who wants to achieve sustainable high-performance and (3) players, like me, along the communication supply chain that need to strengthen their ROI.

David Mead, Vice-President
VeraTech Consulting

 


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BLOGS
       On Customers
       Engaged Employee
       CustomerThink
       The Perfect Customer
       Experience

BOOKS AND RESOURCES
       Books / Papers
       Recommended Reading

SPEAKING
       Speaker's Kit
       Presentations
       Topics
       Speaker Bios

MENTORING
       Mentoring Philosophy
       Brain Trust for Action
       Workshops
       Coaching Programs

 


The Whetstone Edge, LLC, is a customer experience consulting and training firm that applies scholarly research on human behavior to buyer-seller dynamics including customer loyalty, trust, retention, customer service, CRM—customer relationship management, and marketing strategy. Customer care, acquisition, and client relationships are profoundly affected by the underlying psychological principles of CEM—customer experience management—that lead to customer satisfaction, trust, loyalty, and long term, lifetime value for businesses.